We are currently unable to produce and mail water bills. Customers may contact city representatives at 410-396-5398 to find out the amount of their most recent water bill. Customers can then bring payments, along with copies of any bills or statements that display an account number to the Municipal Building at 200 N. Holliday Street.

Payments by check or money order may also be sent by mail. Customers should not send cash via mail. The City of Baltimore is continuing to waive any late fees and penalties until the online payment system is operational. Some residents have also reported problems associated with getting new water meters installed. If you have been impacted by this issue, please call 410-396-0170.