BALTIMORE, MD. (Thursday, January 19, 2023) - This month, the City of Baltimore took a major step to improve customer service for residents and businesses. The City issued a contract to Fearless Solutions-a local business renowned for its technological expertise-to redesign City websites. In keeping with the City's focus on equity and opportunity for local business owners, Mayor Scott noted, "we are delighted that the winning bid will go to a local, minority-owned company."

City of Baltimore web pages receive more than 12.5 million visits and 40 million pageviews annually.

"We recognized that our websites are a key resource for residents and businesses to obtain city services, to make payments, to obtain permits and licenses, as well as find information-ranging from trash collection days to street closures," said Mayor Brandon M. Scott. "Already we were working to achieve ADA compliance for all City websites and reduce the number of clicks needed for customers to reach desired service or information. I made that a priority task and am tracking that as part of my first term action plan: Responsible Stewardship of City Resources."

"We have years of experience working with a variety of agencies to provide or improve the digital services that residents rely on every day. Federal agencies we've worked with include the Centers for Medicare and Medicaid Services (CMS), General Services Administration (GSA), Department of Defense (DoD), Department of Homeland Security (DHS), and the Small Business Administration (SBA). We understand the constraints of working in government, and our teams of expert, empathetic problem-solvers act as true partners for our customers," said Felix Gilbert, the Fearless Solutions project manager who will lead the redesign effort.

"Working on a significant web redesign reflects our commitment to using technology to better serve residents and businesses," said Todd Carter, Chief Information and Digital Officer for Baltimore City. "By engaging with those we serve, we will be in the best position to understand how people use the City's web pages and then fundamentally change people's experience interacting with services and information."