Budget, Revenue, and Collections FAQ
1. Is the City Issuing Bills?
At this time, the City is not routinely issuing municipal bills. When all the systems become operational and accessible again, we will begin issuing bills. However, the July 1st 2019 real property tax bills will be issued on time.
2. How Can I Pay My City Bills?
You can mail payments to the post office boxes listed on any prior City bills that you may have or to Post Office Box 17535, Baltimore, MD 21297. You also can pay bills in person at the Wolman Municipal Building, 200 Holliday Street in Baltimore. We are only accepting checks and money orders, not cash or credit or debit cards. No bills can be paid online at this time. When you make a payment, include as much information as you can. As examples, include a copy of an old bill and write the name of the account holder, his or her address, and the account number on the check or money order so that we can credit the correct account.
3. Will My Account Show My Payments?
We are posting payments to accounts. However, the complete account information will not be visible online until all the systems are restored.
4. Who Can I Contact If I Have Questions About My City Bills?
Not all our employees have full e-mail access at this time. Our Call Center can answer billing questions or re-direct your call to someone else who can assist you but our staff can provide only limited services until all the systems are operational. The specific telephone numbers are:
Licensing 410 361 9690
Metered Water (payments only) 410 396 3988
Motor Vehicle Citations 410 396 4080
Real Property Tax 410 396 3987
5. Do I Have to Feed Parking Meters?
Yes, all parking regulations remain in effect and motor vehicle citations are being issued in paper format only at this time. We also are processing requests for trials on citations by mail and in person in Room 2 in the Wolman Municipal Building, 200 Holliday Street in Baltimore.
6. How Do I Renew My Motor Vehicle Registration If I Have Open Citations?
If you are close to the time when your registration is due to be renewed, you should visit Room 2 in the Wolman Municipal Building, 200 Holliday Street in Baltimore and bring as much information as you can, such as the citations and your tag number. If you have questions, please contact 410 396 4080.
7. Can I Buy and Sell Real Property in the City?
Yes, properties can be transferred. We have a temporary procedure to provide Lien Certificates and to accept recordation, transfer, and yield taxes. Your lender or title company can provide details.
8. If My Property Was in a Tax Sale, Can I Redeem It?
We are processing redemptions. You should visit Room 1 in the Wolman Municipal Building, 200 Holliday Street in Baltimore and bring as much information as you can.
9. Will the City Be Issuing Licenses?
Most of the licenses issued by the Finance Department are being issued on time. If you have questions about licensing, please contact 410 361 9690.
10. Will I Receive a Refund If the City Owes Me Money?
We are processing refunds but your receipt of the funds may be delayed.