Baltimore City Digital Services
Patrick Gillespie, CC BY 2.0 , via Wikimedia Commons
Baltimore City Digital Service is a new cross-functional team of technologists in the Mayor’s Office under Chief Data Officer Justin Elszasz.
We partner with departments and programs across city government and in the wider ecosystem to use human-centered design, data, and technology to consult on or build digital products and services that directly impact the lives of residents.
We use modern software delivery practices to quickly deliver usable, tested products, iterate based on user feedback and success metrics, and set up sustainable solutions. We prioritize high impact projects serving residents in the highest need.
Our Mission
We help city government deliver high-quality products and services to Baltimore residents by focusing on people, technology, and outcomes.
People
Technology
Outcomes
Who We Are
How We Work
Partnership across the city
We partner with city departments and nongovernmental groups on the most pressing problems facing residents.
Action-oriented, iterative approach
We start with the problem, and move quickly to action. We learn through prototypes and getting ideas into the hands of the people who will use them.
Design with users, not for them
We practice human-centered design, talking to real users early and incorporating user feedback and experience throughout the process.
Focus on outcomes
We don't build technology for the sake of technology. We relentlessly pursue solving the user need and achieving measurable outcomes.
Typical Project Timeline
